RETURN

We hope that you love your Spyder product. In case you are not completely satisfied with your purchase you can return merchandise within 30 days of receipt (including discounted items or sale products). 

For all European countries included in the following list : 

Austria, Belgium, Denmark, France, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Portugal, United Kingdom,  Slovakia, Slovenia, Spain, Switzerland, Sweden. 

Spyder simplifies the return process by including free return shipping. You have no document to print, the return label is in your package. You will need also a customs invoice - please contact us to eu.service@spyder.com to get yours.

1. Put the unused and unwashed item back in the package, make sure the hang tags are still on, and close carefully.

2. Stick the return label on the package over the shipping label.

3. Stick the customs invoice on the package next to the return label.
 
4. Send your package back through one of the following solutions:  

        - Drop off your parcel at a DHL Service Point : https://locator.dhl.com/ 
         - Schedule a pick-up by internet (https://mydhl.express.dhl/)  : 

        - “Do you need to create a shipping label? -> Choose “No” 
           Enter your return WAYBILL number located on your return label 
           Indicate your collection address 

          - Schedule a pick-up by phone        (https://www.dhlecommerce.fr/customerservicedhl/) 

         

        Refund  

        Upon receipt of the returned package in our warehouse, we will refund the amount billed to the account used to pay the order within 2 working days. 

        Spyder reserves the right to accept or refuse returned products that do not meet the defined requirements, or that will be considered not eligible for return service.

         

        Exchange 

        Note that we do not offer exchanges, we invite you to place a new order to purchase another size or colour.

         

        Warranty and repair 

        Please check out our warranty policy here.

         

        Any Questions  

        If you have any queries, please contact us at eu.service@spyder.com or by phone : +44 1273092600