At Spyder, we are driven by the hope of transforming outdoor sports practices towards greater sustainability and by the desire to take concrete action to preserve the environment.
With this aim in mind, we work to make repairs an obvious and simple act, so that the life of your Spyder garment can be reasonably extended.
Please note that the Customer Service of eu.spyder.com will only take care of the claims of items purchased on the official website.
The customer must forward the claim to the corresponding store if the item was purchased from a reseller. The reseller store is responsible for the purchase and is under the obligation to provide a solution.
HOW TO REQUEST A REPAIR?
Under warranty
If your item is under warranty (2-year period following the date of purchase), click here.
Out of warranty
If your item is out of warranty (the 2-year period has exceeded) and:
WHAT WILL SPYDER DO WITH MY GARMENT?
First we will determine if the garment is under warranty coverage.
At Spyder's sole discretion, we will first try to repair a warrantied item; if we can't repair the item we'll find a suitable solution.
Repairs that are not covered under warranty will be repaired at the owner's expense. You'll be notified of this choice before we commence the repair process. We accept Visa, MasterCard, and American Express for repairs not covered under warranty.
Be advised that Spyder will repair to functional utility. Zippers, pulls, logos and snaps will be repaired or replaced to the best of our ability. We're good, but a repair often looks like a repair. For instance, Spyder uses custom colors and snaps and we may no longer have the original zipper color or snap design in stock. Spyder does not perform alterations.
HOW LONG DOES A REPAIR ORDER TAKE?
If the return is accepted, our team will then proceed with an examination in order to determine the origin of the defect. We will then do what is necessary to satisfy your request as urgently as possible.
