Shipping & Delivery

Shipping 

Any order validated on www.eu.spyder.com before 11:00 a.m. (European Central Time) from Monday to Friday, shall be prepared and shipped on the same day.  

Once your order has left our warehouse you will receive an SMS and/or email from DHL through Spyder with the estimated delivery date. You can change your delivery at any time with DHL On Demand Delivery.   

For all orders, should shipping take place in partial deliveries we will charge the shipping costs once only. 

 

Tracking your order  

As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link to track delivery. 

International prices differ depending on your country of delivery. When ordering, the prices for your country will be displayed at the delivery stage 

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD).
ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery.
Giving you maximum flexibility and greater control over your delivery.  


DHL ON DEMAND DELIVERY offers the following free delivery options: 

- Deliver my Package on Another Day: Scheduled Delivery 
- Deliver my Package to Another Address: Alternate Delivery to work or family 
- Deliver my Package at a Safe Place: Authorize Shipment Release 
- Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard 
- Deliver my Package at a DHL ServicePoint: Hold for Collection 
- Request to hold my Package: Vacation hold and safekeeping up to 30 days 

    ODD gives you full control and you never miss another delivery.  

     

    For the following European countries : 
    Austria, Belgium, Denmark, France, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden  

    All Orders over 100€

    FREE DHL Express Delivery

     

    DHL Standard Delivery 

     
    Delivery Time 

    Orders under 100€ 

    3 to 5 working days 

    9.9€ 

     

    DHL Express 

     
    Delivery Time 

    Orders under 100€ 

    48h 

    14.9€ 

     

    • United Kingdom 

    DHL Standard Delivery 

     
    Delivery Time 

    Orders under £200 

    Orders over £200 

    5 to 8 working days 

    £19.9 

    FREE 

     

     
    DHL Express 

      
    Delivery Time 

    Orders under £300 

    All orders over £300 

    48h  

    £29.9 

    FREE  

     

     

    • Switzerland  

    DHL Standard Delivery 

     
    Delivery Time 

    Orders under 200 CHF 

    Orders over 200 CHF 

    4 to 7 working days 

    19.9 CHF 

    FREE 

     

    DHL Express 

     
    Delivery Time 

    Orders under 300 CHF 

    All orders over  
    300 CHF 

    48h  

    29.9 CHF 

    FREE  

     

     

    If you have more questions, please contact our customer service.