Shipping & Delivery

Shipping 

Any order validated on www.eu.spyder.com before 11:00 a.m. (European Central Time) from Monday to Friday, shall be prepared and shipped on the same day.  

Once your order has left our warehouse you will receive an SMS and/or email from DHL through Spyder with the estimated delivery date. You can change your delivery at any time with DHL On Demand Delivery.   

For all orders, should shipping take place in partial deliveries we will charge the shipping costs once only. 

 

Tracking your order  

As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link to track delivery. 

International prices differ depending on your country of delivery. When ordering, the prices for your country will be displayed at the delivery stage 

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) 

ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.  

DHL ON DEMAND DELIVERY offers the following free delivery options: 

  • Deliver my Package on Another Day: Scheduled Delivery 
  • Deliver my Package to Another Address: Alternate Delivery to work or family 
  • Deliver my Package at a Safe Place: Authorize Shipment Release 
  • Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard 
  • Deliver my Package at a DHL ServicePoint: Hold for Collection 
  • Request to hold my Package: Vacation hold and safekeeping up to 30 days 

ODD gives you full control and you never miss another delivery.  

 

  • For the following European countries : 

Austria, Belgium, Denmark, France, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden  

All Orders over 100€ 

FREE DHL Express Delivery 

 

DHL Standard Delivery 

 
Delivery Time 

Orders under 100€ 

3 to 5 working days 

9.9€ 

 

DHL Express 

 
Delivery Time 

Orders under 100€ 

48h 

14.9€ 

 

  • United Kingdom 

DHL Standard Delivery 

 
Delivery Time 

Orders under £200 

Orders over £200 

5 to 8 working days 

£19.9 

FREE 

 

 
DHL Express 

  
Delivery Time 

Orders under £300 

All orders over £300 

48h  

£29.9 

FREE  

 

 

  • Switzerland  

DHL Standard Delivery 

 
Delivery Time 

Orders under 200 CHF 

Orders over 200 CHF 

4 to 7 working days 

19.9 CHF 

FREE 

 

DHL Express 

 
Delivery Time 

Orders under 300 CHF 

All orders over  
300 CHF 

48h  

29.9 CHF 

FREE  

 

 

If you have more questions, please contact our customer service.